Do You Provide Advice or Carry Out the Work?
Both, depending on the engagement. We provide advice and documentation, and carry out agreed technical changes where they are within scope. The proposal makes the deliverables and responsibilities clear.
Frequently Asked Questions
About our services, responsibilities and engagement arrangements.
Which Microsoft 365 and Google Services Do You Support?
The focus is platform administration, configuration and security. Microsoft work includes SharePoint, Teams and the Microsoft 365 admin centre. Google work includes Workspace administration through the Admin console, Gemini Enterprise and Google Cloud console. Products, integrations, access and technical outcomes are agreed for each engagement.
Can You Work with Our Existing IT Provider?
Yes. We agree who owns each action, which access is needed and how changes will be checked. Your provider remains involved where it manages the systems or dependencies.
Do You Issue Certifications?
We provide readiness and improvement support. Certificates are issued through the relevant scheme or independent certification body. Where a programme uses self-assessment, your organisation owns its assessment and declarations. Certification, customer acceptance and procurement outcomes cannot be guaranteed.
Can You Maintain an Existing Management System?
Yes. An agreed engagement can cover documentation, evidence coordination, review schedules and improvement actions for an ISMS or AIMS. Management retains its decisions and approvals.
How Are Fees Agreed?
Fees are provided in a proposal after the scope is understood. External licence, supplier and assessment costs are identified separately where relevant. Changes to the agreed work require approval.
Do You Offer Continuous Monitoring or Emergency Support?
These services are delivered within agreed engagement arrangements. Continuous monitoring, a 24-hour service desk and emergency incident response are not included by default.
Can You Help Outside the UK and US?
Yes, subject to the work, access arrangements and applicable restrictions. Local legal advice, language support and authorised assessments are arranged separately where required.
Discuss Your Requirements
Tell us what you need to get done, the outcome you have in mind and any deadline.
Discuss Your Requirements